Confirmed Sales Customer
At first we were extremely disappointed. We had scheduled an appt for a very specific vehicle. When we got to our appt we were told the vehicle was being loaned out! Terrible organization within the dealership and no communication to us whatsoever! Someone should have notified us. We were told we could come back when it was available. Extremely inconvenient! And we already had a babysitter so we could come to the appt in the first place, with plans to purchase the vehicle. The next suggestion was to transfer a vehicle from one of the Miami locations. After an hour, nothing from Miami. (Ziad did bring us lunch while we waited, that was appreciated) So we decided to wait for the loaner. In the meantime we were offered a loaner vehicle ourselves until the one we wanted was available. Ziad came to us for the vehicle swap. Definitely was disappointing that whoever had it as a loaner put over 1,500 miles on it. We were offered free tanks of gas, but doesn't benefit us much because work pays for our gas. We were also offered one additional free service. I feel as though more could have been done to make up for the whole situation but since I wanted a very specific vehicle there wasn't too much I could argue. The greatest thing I appreciate out of all of this is that we were given a loaner and that my car was brought to me to make the exchange.
Aimee V.
OAKLAND,
FL
Business Response
Aimee, thank you for taking the time to share your feedback with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (407) 270-1585.
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